Support is available at No
Dear customers, today 2.7. 2018 the availability of customer support due to power outage in our offices has been limited from 9:50 to 10:50. We are very sorry for the inconvenience.
Blackout on Windows APS/VPS Platform
Dear customers, from 25.6. 17:15 to 26. 6. 2018 to 18:00 did not work correctly logging on using Remote Desktop (RDP) to APS platform. Login managed only to users with Windows 10 operating system with correctly set privacy. Access from devices using other operating systems has managed to get back to 26. 6. 2018 about 18. Hours. There are no restrictions on the operation of any shared web hosting or e-mail platform. We apologize for the inconvenience and thank you for your patience.
Customer Centre and order outage
Dear customers, due to technical difficulties, the function of the customer centre and ordering system was limited during the afternoon. All our customer services have worked without any restrictions. We apologize for the inconvenience.
No changes to. CZ identifiers
Dear customers, there are no changes to identifiers since midnight today. CZ domains-These are used as contacts to the holder or administrator. CZ domains. When you enter new information on the contact, you will receive an email message to confirm the change, but after confirming it is not changed. This is an error generated by the systems update. We are working the remedy. We apologize for the inconvenience.
Failure of internal systems
Dear customers, today in the period between 10:29-11:25 there was an outage on some of our internal systems. Login to Customer center or order of new services did not work. Also there were no web administration of our services-webmail.active24.com, webftp.active24.cz or administration of databases, etc. Since 11:05-11:15, there may also be a problem sending e-mails-a login error has been displayed to the outbound email server. All customer service has worked without problems. Thank you for your understanding and we apologize for the inconvenience.
Downtime for some VMS and email servers
Dear customers, today from 16:35 to 17:10 there has been a failure on some VMS and email servers to run the Startmail service. The operation of all services was renewed without consequence. Sorry for the inconvenience. Now everything is working properly. Thank you for your patience.
Plánovaná odstávka emailového systému
Vážení zákazníci
v pátek 21.2.2018 od 21:00 proběhne údržba databáze našeho emailového systému. V době údržby nebudou odesílány automatizované emaily – toto se týká především zřizovacích emailů služeb, emailů s objednávkami, žádostí o změnu hesel, zasílání přístupových údajů, odesílání výzev k platbě a faktur.
Veškeré zprávy budou odeslány po skončení údržby. Předpokládaná délka údržby – 8 hodin.
Provozu emailů našich zákazníků se tato údržba netýká, emaily u řešení Start mail a Active 24 Email bude možné běžně používat.
Děkujeme za pochopení.
Dočasné omezení dostuposti zákaznické podpory
Vážení zákazníci,
velice se omlouváme za momentální zhoršenou dostupnost zákaznické podpory, způsobenou výpadkem konektivity v našich kancelářích. Momentálně jsme připojeni přes náhradní záložní linku. Do obnovení plné konektivity prosíme o pochopení a trpělivost při vyřizování Vašich dotazů. Tento výpadek žádným způsobem neohrožuje funkčnost služeb našich zákazníků.
Děkujeme za pochopení.
Temporary limitation of customer support
Dear customers, we apologize for the momentary impaired availability of customer support due to the lack of connectivity in our offices. We are currently connected via a replacement backup line. To restore full connectivity, please understand and patience in handling your inquiries. This outage does not in any way jeopardise the functionality of our customers ' services. Thank you for your understanding.
Planned downtime of the email system
Dear Customers
On Friday 21.2.2018 from 21:00 will be maintenance of database of our email system. Automated e-mails will not be sent at the time of maintenance-this mainly applies to the founding e-mails of services, e-mails with orders, requests to change passwords, sending of access data, sending of calls for payment and invoices.
All messages will be sent after the maintenance is finished. Expected maintenance duration-8 hours.
The operation of our customers ' e-mails does not concern this maintenance, emails from Start Mail and Active 24 Email will be commonly used.
Thank you for your understanding.