Dear customers, due to technical difficulties, the function of the customer centre and ordering system was limited during the afternoon. All our customer services have worked without any restrictions. We apologize for the inconvenience.
Dear customers, there are no changes to identifiers since midnight today. CZ domains-These are used as contacts to the holder or administrator. CZ domains. When you enter new information on the contact, you will receive an email message to confirm the change, but after confirming it is not changed. This is an error generated by the systems update. We are working the remedy. We apologize for the inconvenience.
Dear customers, today in the period between 10:29-11:25 there was an outage on some of our internal systems. Login to Customer center or order of new services did not work. Also there were no web administration of our services-webmail.active24.com, webftp.active24.cz or administration of databases, etc. Since 11:05-11:15, there may also be a problem sending e-mails-a login error has been displayed to the outbound email server. All customer service has worked without problems. Thank you for your understanding and we apologize for the inconvenience.
Dear customers, today from 16:35 to 17:10 there has been a failure on some VMS and email servers to run the Startmail service. The operation of all services was renewed without consequence. Sorry for the inconvenience. Now everything is working properly. Thank you for your patience.
Vážení zákazníci
Vážení zákazníci,
velice se omlouváme za momentální zhoršenou dostupnost zákaznické podpory, způsobenou výpadkem konektivity v našich kancelářích. Momentálně jsme připojeni přes náhradní záložní linku. Do obnovení plné konektivity prosíme o pochopení a trpělivost při vyřizování Vašich dotazů. Tento výpadek žádným způsobem neohrožuje funkčnost služeb našich zákazníků.
Děkujeme za pochopení.
Dear customers, we apologize for the momentary impaired availability of customer support due to the lack of connectivity in our offices. We are currently connected via a replacement backup line. To restore full connectivity, please understand and patience in handling your inquiries. This outage does not in any way jeopardise the functionality of our customers ' services. Thank you for your understanding.
Dear Customers
Dear Customers,
Our customers, due to technical difficulties, were limited to the function of the customer centre in the period from 17:20 – 18:25. All our customers ' services worked without any hassle. Thank you for your patience and we apologize for the inconvenience.