Restricting the availability of certain VMS
Due to technical difficulties, some VMS servers and subservers on them have not been available from 20:30-21:30. Now all the services are running fine. Thank you for your understanding.
Customer Centre and order outage
Valued customers, due to the updating of our systems, the function of the customer centre and the ordering system will be lost. The update will run in 21:00. The outage will not last more than five minutes. All our customer services will work without any hassle. Thank you for your understanding.
Limiting the availability of certain services and customer centres
Dear customers, due to technical difficulties, the customer centre was not available at the time 14:30-15:05, login to email boxes via web interface webmail.active24.com and new orders. Login worked on the mailboxes via the alternative address rc.active24.cz. We apologize for the inconvenience. All customer services work fine.
Temporary outage of email services
Dear customers, today at 13:40-14:20 there was a flood of our incoming and outgoing email servers. For this reason, email messages could not be sent or received. However, this outage DID not CAUSE any messages that were received or sent to be lost. We apologize for the inconvenience.
Temporary storage availability Issue
Dear customers, due to technical issues, there are currently unavailable storage for VMS servers and some shared hosting servers. We apologize for the inconvenience. Our engineers are working hard to fix the problem.
Temporarily restrict the availability of certain services and customer…
Dear customers, in the period from 10:35-11:00 there was a DDos attack, which at a temporary moment to retire some services of our customers and login to the customer center. Our customer services are now fully available. We are very sorry and thank you for your understanding.
Customer Centre Downtime
The customers will be warned on Friday 13.2.2015 between 6:00 and 7:00 the Customer Center server will be upgraded. Please excuse the planned outage in the range of about half an hour. Thank you for your understanding
Temporarily unable to sign in by email to Customer…
Dear customers, for technical reasons, logging in via email accounts to our customer centre does not work at this moment. This problem is currently being solved by our engineers. Logging in using the classic customer UID works normally. Thank you for your understanding.
VPS failure
An unplanned reboot occurred on one of the servers running the customer VPS. Online will be approximately 20 minutes. Sorry for the complications.
Update downtime for SAN switches 14. -15.1.2015
Dear customers, at night from Wednesday 14.1.2015 on Thursday 15.1.2015 in time 0:00-2:00 will be an important upgrade of the firmware of two switches into which a significant part of our services is involved, it is a Linux hosting (even DB and mail servers), Windows hosting (even DB servers), VMS , VPS and MySite services. The servers involved in these switches will be without connectivity in the time window not exceeding 10 minutes. Thank you for your understanding.