All our systems and services are fully functional and no significant downtime is planned. Minor maintenance of systems is carried out every Wednesday from 23:00 to 6:00. At this time, there may be several minutes of downtime due to server reboot.
Dear customers, due to increased load on internal systems, short-term downtime of the customer centre and order may occur.
Thank you for your understanding.
Dear customers, today 2.7. 2018 the availability of customer support due to power outage in our offices has been limited from 9:50 to 10:50. We are very sorry for the inconvenience.
Dear customers, from 25.6. 17:15 to 26. 6. 2018 to 18:00 did not work correctly logging on using Remote Desktop (RDP) to APS platform. Login managed only to users with Windows 10 operating system with correctly set privacy. Access from devices using other operating systems has managed to get back to 26. 6. 2018 about 18. Hours. There are no restrictions on the operation of any shared web hosting or e-mail platform. We apologize for the inconvenience and thank you for your patience.
Dear customers, due to technical difficulties, the function of the customer centre and ordering system was limited during the afternoon. All our customer services have worked without any restrictions. We apologize for the inconvenience.
Dear customers, there are no changes to identifiers since midnight today. CZ domains-These are used as contacts to the holder or administrator. CZ domains. When you enter new information on the contact, you will receive an email message to confirm the change, but after confirming it is not changed. This is an error generated by the systems update. We are working the remedy. We apologize for the inconvenience.
Dear customers, today in the period between 10:29-11:25 there was an outage on some of our internal systems. Login to Customer center or order of new services did not work. Also there were no web administration of our services-webmail.active24.com, webftp.active24.cz or administration of databases, etc. Since 11:05-11:15, there may also be a problem sending e-mails-a login error has been displayed to the outbound email server. All customer service has worked without problems. Thank you for your understanding and we apologize for the inconvenience.
Dear customers, today from 16:35 to 17:10 there has been a failure on some VMS and email servers to run the Startmail service. The operation of all services was renewed without consequence. Sorry for the inconvenience. Now everything is working properly. Thank you for your patience.