Planned technical maintenance

Dear customers,
on Saturday, January 27, 2024, we will perform system maintenance from 11:00 a.m. to 12:00 p.m., during which there may be short-term outages within the Customer Center, ordering system, etc.
Thank you for your patience and sorry for any inconvenience.
Team Active24

Database server maintenance

Dear customers,
on Saturday, November 25th 2023 between 16:00 and 20:00 (UTC +1) there is going to be a planned maintenance of our database servers wich might cause outage of customer center and connected systems (https://customer.active24.com/).
We apologize for the inconvenience this might cause and thank you for understanding and cooperation.
Team Active 24

Network maintenance for VPS

Dear customers,

on Friday, August 26, 2022 between 00:01 - 05:00 CET (UTC +2) we plan network maintenance which will cause outage of VPS for approximately 60 minutes. No other services are affected by the outage.

We apologize for the inconvenience and thank you for your understanding.

(Fixed) Unavailability of .cz domains

Thursday 28.10. at 21:05 we noticed unavailability of some .cz domains in our administration. The error affected those domains that use the older NSSET NSS: GLOBE-SGLO000001: 1.

The nameservers in this NSSET where changed due to a technical issue, which caused unavailability of the affected domains.

We resolved the issue within one hour. The fix took effect in most domains within the next hour, depending on the recovery rate of DNS resolvers.

After a prompt repair, we start working on our processes so that such a situation cannot happen again. We apologize for any inconvenience.

The systems are fully functional

All our systems and services are fully functional and no significant downtime is planned. Minor maintenance of systems is carried out every Wednesday from 23:00 to 6:00. At this time, there may be several minutes of downtime due to server reboot.

Outage of hosting services

Dear customers,

today from 18:45 to 19:45 our services were partially unavailable due to storage/SAN issues. The issue is being resolved by our administrators and will be solved as soon as possible.

Thanks for your understanding

We are facing big DDos attack

Dear customers,

from yesterday 5.6. 20:28 until 6.6. 11:29 we noticed big DDOS attack, which caused unavailability of our website https://active24.co.uk. Around 10 minutes also services of our customers were influenced due to overflow of our firewall. These were restored fully and the attack was redirected. Our administrators are urgently working on the solution.

Services of our clients are no longer affected.

Thank you for your understanding.

Website outage

Dear customers,

today 5.6. from 15:30 we identified big DDOS attack our website https://active24.co.uk . Our administrators are now working on removing this issue.

Our clients services are not influenced!

Thanks for your understanding.

Unavailable customer support

today from 3:30 we are struggling with the unavailability of customer support due to technical problems on the side of our supplier. We’re working hard to fix the problem. The services of our clients are not affected by this outage.

Thanks for understanding.

Systems are fully functional

All our systems and services are fully functional and no significant downtime is planned. Minor maintenance of systems is carried out every Wednesday from 23:00 to 6:00. At this time, there may be several minutes of downtime due to server reboot.