(Fixed) Unavailability of .cz domains

Thursday 28.10. at 21:05 we noticed unavailability of some .cz domains in our administration. The error affected those domains that use the older NSSET NSS: GLOBE-SGLO000001: 1.

The nameservers in this NSSET where changed due to a technical issue, which caused unavailability of the affected domains.

We resolved the issue within one hour. The fix took effect in most domains within the next hour, depending on the recovery rate of DNS resolvers.

After a prompt repair, we start working on our processes so that such a situation cannot happen again. We apologize for any inconvenience.

The systems are fully functional

All our systems and services are fully functional and no significant downtime is planned. Minor maintenance of systems is carried out every Wednesday from 23:00 to 6:00. At this time, there may be several minutes of downtime due to server reboot.

Outage of hosting services

Dear customers,

today from 18:45 to 19:45 our services were partially unavailable due to storage/SAN issues. The issue is being resolved by our administrators and will be solved as soon as possible.

Thanks for your understanding

We are facing big DDos attack

Dear customers,

from yesterday 5.6. 20:28 until 6.6. 11:29 we noticed big DDOS attack, which caused unavailability of our website https://active24.co.uk. Around 10 minutes also services of our customers were influenced due to overflow of our firewall. These were restored fully and the attack was redirected. Our administrators are urgently working on the solution.

Services of our clients are no longer affected.

Thank you for your understanding.

Website outage

Dear customers,

today 5.6. from 15:30 we identified big DDOS attack our website https://active24.co.uk . Our administrators are now working on removing this issue.

Our clients services are not influenced!

Thanks for your understanding.

Unavailable customer support

today from 3:30 we are struggling with the unavailability of customer support due to technical problems on the side of our supplier. We’re working hard to fix the problem. The services of our clients are not affected by this outage.

Thanks for understanding.

Systems are fully functional

All our systems and services are fully functional and no significant downtime is planned. Minor maintenance of systems is carried out every Wednesday from 23:00 to 6:00. At this time, there may be several minutes of downtime due to server reboot.

Planned downtime of the customer centre

Dear Customers,

today 21.04.2020 during 22:00 – 23:00 login to the customer centre and creating new orders will not be possible due to planned maintenance of our systems. All other services will be fully functional. Thank you for your understanding and patience.

Unavailable customer support phone line

Dear Customers,

Today from 14:00 we are faced with the unavailability of customer support on the telephone line. We are working intensively to eliminate the problem. Emails and chats work as usual. The services of our clients do not affect this downtime.

Thank you for your understanding.

Webmail Login Outage

Dear Customers,

There is currently an outage in the webmail interface at webmail.active24.com for some e-mail servers.

We are working intensively to eliminate downtime. Incoming mail and outgoing mail through standard IMAP/POP3 and SMTP protocols works fine.

Thank you for your understanding.