Nezařazené – Page 3

Planned maintenance of customer support systems

July 22, 2019July 22, 2019

Dear Customers,

Today 22.7.2019 from 10 pm to 11 pm will be maintenance of customer support systems. At this time, you will not be able to connect with us both by telephone and via chat. You can send emails, they’ll be answered as soon as possible.

The services of our clients do not affect this downtime.

Thank you for your understanding.

Planned downtime of the customer centre

April 3, 2019

Dear customers, today 03.04.2019 during 21:30 – 22:30 will not be able to login to the customer centre and create new orders due to planned maintenance of our systems. All other services will be fully functional. Thank you for your understanding and patience.

Broken order. SK domains and their management in ZC

December 28, 2018

Dear Customers,

Currently does not work order. SK domains and manage them in ZC.

We're working hard to fix the problem.

Thank you for your understanding.

Customer Center Outage

November 20, 2018

Our customers, due to technical difficulties, were limited to the function of the customer centre in the period from 17:20 – 18:25. All our customers ' services worked without any hassle. Thank you for your patience and we apologize for the inconvenience.

Planned downtime for VPS FC and Linux VMS

September 20, 2018

Dear Customers,

Tonight from Monday 8.1. On Tuesday 9.1. 2018 at the time of 23:00-6:00, the Linux VPS FC and VMS are restarted to install patches on the recently released bug in Intel processors.

During the update, the customer servers will be unavailable for a few minutes and are restarted.

For VPS FC servers, you will need to check to see if all applications and services have run correctly after restarting.

Thank you for your understanding.

Planned downtime of the email system

March 20, 2018

Dear Customers

On Friday 21.2.2018 from 21:00 will be maintenance of database of our email system. Automated e-mails will not be sent at the time of maintenance-this mainly applies to the founding e-mails of services, e-mails with orders, requests to change passwords, sending of access data, sending of calls for payment and invoices.

All messages will be sent after the maintenance is finished. Expected maintenance duration-8 hours.

The operation of our customers ' e-mails does not concern this maintenance, emails from Start Mail and Active 24 Email will be commonly used.

Thank you for your understanding.

Temporary limitation of customer support

March 20, 2018

Dear customers, we apologize for the momentary impaired availability of customer support due to the lack of connectivity in our offices. We are currently connected via a replacement backup line. To restore full connectivity, please understand and patience in handling your inquiries. This outage does not in any way jeopardise the functionality of our customers ' services. Thank you for your understanding.