Outages – Page 4 – Outages of services and systems Active 24 s.r.o.

Increased load on internal systems

October 1, 2018

Dear customers, due to increased load on internal systems, short-term downtime of the customer centre and order may occur.

Other services like webmail and hosted servers work without hassle.

Thank you for your understanding.

Nezařazené

Planned downtime for VPS FC and Linux VMS

September 20, 2018

Dear Customers,

Tonight from Monday 8.1. On Tuesday 9.1. 2018 at the time of 23:00-6:00, the Linux VPS FC and VMS are restarted to install patches on the recently released bug in Intel processors.

During the update, the customer servers will be unavailable for a few minutes and are restarted.

For VPS FC servers, you will need to check to see if all applications and services have run correctly after restarting.

Thank you for your understanding.

Uncategorized

Support is available at No

July 2, 2018

Dear customers, today 2.7. 2018 the availability of customer support due to power outage in our offices has been limited from 9:50 to 10:50. We are very sorry for the inconvenience.

Uncategorized

Blackout on Windows APS/VPS Platform

June 25, 2018

Dear customers, from 25.6. 17:15 to 26. 6. 2018 to 18:00 did not work correctly logging on using Remote Desktop (RDP) to APS platform. Login managed only to users with Windows 10 operating system with correctly set privacy. Access from devices using other operating systems has managed to get back to 26. 6. 2018 about 18. Hours. There are no restrictions on the operation of any shared web hosting or e-mail platform. We apologize for the inconvenience and thank you for your patience.

Uncategorized

Customer Centre and order outage

May 25, 2018

Dear customers, due to technical difficulties, the function of the customer centre and ordering system was limited during the afternoon. All our customer services have worked without any restrictions. We apologize for the inconvenience.

Uncategorized

No changes to. CZ identifiers

May 17, 2018

Dear customers, there are no changes to identifiers since midnight today. CZ domains-These are used as contacts to the holder or administrator. CZ domains. When you enter new information on the contact, you will receive an email message to confirm the change, but after confirming it is not changed. This is an error generated by the systems update. We are working the remedy. We apologize for the inconvenience.

Uncategorized

Failure of internal systems

April 19, 2018

Dear customers, today in the period between 10:29-11:25 there was an outage on some of our internal systems. Login to Customer center or order of new services did not work. Also there were no web administration of our services-webmail.active24.com, webftp.active24.cz or administration of databases, etc. Since 11:05-11:15, there may also be a problem sending e-mails-a login error has been displayed to the outbound email server. All customer service has worked without problems. Thank you for your understanding and we apologize for the inconvenience.

Uncategorized

Downtime for some VMS and email servers

April 5, 2018

Dear customers, today from 16:35 to 17:10 there has been a failure on some VMS and email servers to run the Startmail service. The operation of all services was renewed without consequence. Sorry for the inconvenience. Now everything is working properly. Thank you for your patience.

Nezařazené

Planned downtime of the email system

March 20, 2018

Dear Customers

On Friday 21.2.2018 from 21:00 will be maintenance of database of our email system. Automated e-mails will not be sent at the time of maintenance-this mainly applies to the founding e-mails of services, e-mails with orders, requests to change passwords, sending of access data, sending of calls for payment and invoices.

All messages will be sent after the maintenance is finished. Expected maintenance duration-8 hours.

The operation of our customers ' e-mails does not concern this maintenance, emails from Start Mail and Active 24 Email will be commonly used.

Thank you for your understanding.

Nezařazené

Temporary limitation of customer support

March 20, 2018

Dear customers, we apologize for the momentary impaired availability of customer support due to the lack of connectivity in our offices. We are currently connected via a replacement backup line. To restore full connectivity, please understand and patience in handling your inquiries. This outage does not in any way jeopardise the functionality of our customers ' services. Thank you for your understanding.