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Overview of outages of services that are provided by ACTIVE 24. You can learn here about planned maintenance of our systems or about unplanned outages that we couldn´t inform you about.

We do minor maintenance every Wednesday from 11 pm to 6 am.
During this period few minute outage can occur because of a restart of a server.

This website is a way to inform our customers about an unplanned outage of services or if there is a high probability planned maintenance that will cause some of our standard information channels won’t be available – especially Customer center or customer support as a whole.

Uncategorized

Temporary limitation of customer support

  • March 1, 2018

Dear customers, we apologize for the momentary impaired availability of customer support due to the lack of connectivity in our offices. We are currently connected via a replacement backup line. To restore full connectivity, please understand and patience in handling your inquiries. This outage does not in any way jeopardise the functionality of our customers ' services. Thank you for your understanding.

Uncategorized

Planned downtime of the email system

  • February 21, 2018

Dear Customers

On Friday 21.2.2018 from 21:00 will be maintenance of database of our email system. Automated e-mails will not be sent at the time of maintenance-this mainly applies to the founding e-mails of services, e-mails with orders, requests to change passwords, sending of access data, sending of calls for payment and invoices.
All messages will be sent after the maintenance is finished. Expected maintenance duration-8 hours.
The operation of our customers ' e-mails does not concern this maintenance, emails from Start Mail and Active 24 Email will be commonly used.
Thank you for your understanding.
Uncategorized

Planned downtime for VPS FC and Linux VMS

  • January 8, 2018

Dear Customers,

Tonight from Monday 8.1. On Tuesday 9.1. 2018 at the time of 23:00-6:00, the Linux VPS FC and VMS are restarted to install patches on the recently released bug in Intel processors.

During the update, the customer servers will be unavailable for a few minutes and are restarted.

For VPS FC servers, you will need to check to see if all applications and services have run correctly after restarting.

Thank you for your understanding.
Uncategorized

Customer Center Outage

  • October 30, 2017

Our customers, due to technical difficulties, were limited to the function of the customer centre in the period from 17:20 – 18:25. All our customers ' services worked without any hassle. Thank you for your patience and we apologize for the inconvenience.

Uncategorized

Planned downtime – Registration and management. SK domains

  • August 24, 2017

Dear Customers,

Central register. SK domains plans to change the rules and switch to the new system at the end of this month. On Thursday 31.8.2017 will be suspended in the evening to suspend the registration option. SK domains and their management in the customer centre. To restore the registration options. SK domains should occur on Saturday 2.9.2017 in the morning. Manage. SK domains in the customer center should be renewed on Monday 4.9.2017.

Unfortunately at the moment we cannot confidently tell you when the traffic will be restored and the stated data is indicative. We will continually update the information.

Thank you for your understanding.

Uncategorized

Planned downtime – VPS FC Linux

  • July 11, 2017

Dear customers, Wednesday, 12. 7. 2017 there will be a security update between 05:00 – 06:00 and a server running some VPS FC services with Linux operating system. You will need to restart your servers after the update. Downtime can take up to one hour. Thank you for your understanding.

Uncategorized

Planned downtime – VPS FC Linux

  • July 10, 2017

Dear customers, on Tuesday 11. 7. 2017 there is a security update between 00:00-02:00 and a server that runs some VPS FC services with Linux operating system. You will need to restart your servers after the update. Downtime can take up to one hour. Thank you for your understanding.

Uncategorized

Failure. SK WHOIS

  • July 8, 2017

Dear customers, Central register. The SK domains currently have an outage on their WHOIS database. Because of this, domain availability cannot be verified, and domains cannot be registered or transferred. All attempts to verify availability. The SK domain returns an "invalid" domain value. Once the SK WHOIS is available again, you will be able to register the new domains again. Thank you for your understanding

Uncategorized

Scheduled downtime for Windows shared hosting

  • June 28, 2017

Dear customers, from 5. 7. to 6. 7. 2017 the server that hosts the Windows-based hosting virtual servers is updated. Update will lead to a few minutes of downtime on each hosted server. Thank you for your understanding.

Uncategorized

Planned downtime-VPS FC Linux

  • May 24, 2017

Dear customers, on Friday 26. 6. 2017 occurs between 5. 6. An hour to update the servers that are running some VPS FC services with the Linux operating system. You will need to restart your servers after the update. Downtime can take up to one hour. Thank you for your understanding.

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