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VPS failure
An unplanned reboot occurred on one of the servers running the customer VPS. Online will be approximately 20 minutes. Sorry for the complications.
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Update downtime for SAN switches 14. -15.1.2015
Dear customers, at night from Wednesday 14.1.2015 on Thursday 15.1.2015 in time 0:00-2:00 will be an important upgrade of the firmware of two switches into which a significant part of our services is involved, it is a Linux hosting (even DB and mail servers), Windows hosting (even DB servers), VMS , VPS and MySite services. The servers involved in these switches will be without connectivity in the time window not exceeding 10 minutes. Thank you for your understanding.
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21.11.2014 dysfunctional hosted exchange emails standard
Dear customers, due to technical problems in our foreign headquarters just do not work quite correctly some older services like hosted Exchange Standard e-mails. The functionality of our major mail and hosting services is not affected by this outage. Our foreign colleagues to eliminate this outage are already working, the estimated time of completion of repair of all databases is Sunday 23.11.2014 early morning. We will keep you informed. Thank you for your understanding.
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2.9.2014 failure of filesystem on mail servers
Dear customers, we apologize for the compromised availability of e-mail services due to the ongoing reboot and test of mail server after the failure of the filesystem of several of our mail servers. Until 16:30, everything should be fine. Thank you for your understanding.
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12.8.2014 full migration of Windows hosting
Dear clients, from Tuesday night, i.e. 12.8. To Friday night 15.8.2014 we will migrate successively shared hosting on the platform MS Windows, MSSQL database, VMS, APS, VPS and Servers Vltava 2000 to the new cluster. Downtime will be on average for each service in a number of minutes. The new eshop solution is already zmigrovano. This is a complete upgrade of our virtualization platform. The operation of other services of our clients (websites, e-mails, etc.) will not be affected in addition to controlled ten-minute downtime of Windows servers. We apologize for this temporary limitation and thank you for your understanding.
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11.7.2014 we are facing extensive DDos attack-impaired availability of…
Dear customers, we apologize for the compromised availability of email services due to the ongoing massive DDos attack on one of our mail servers. Our engineers are fighting this problem, the cause is already known to us and we strive to remove it as quickly as possible. We have only diverted the operation of outgoing mail servers to servers that have not been attacked, and we have temporarily stabilized the situation. After the attack has gone, we will expand the traffic back to all outgoing mail servers. Thank you for your understanding.
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4.7. -7.7.2014 moving storage clusters to a new datacenter
Dear customers, from 4.7.2014 to 7.7.2014 always in the night time will occur as part of moving the datacenter to move all storage clusters, i.e. virtually all data shared hosting. In this service window we do not expect any downtime, but for moving such a complex system there is obviously a risk of an unforeseen problem always. In the pessimistic scenario, we count the maximum degraded response of the storage cluster. If something downright failed, we'll stop the moving action and focus on full restoration operations. Thank you for your understanding.
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2. and 3. 7. 2014 Moving an email platform…
Dear customers, in the nights of the 2nd To 3.7. and from 3. At 4.7.2014 always in time between 22:00 – 02:00 occurs as part of moving the datacenter to move the entire email platform of our clients. Therefore, several email service downtime is planned in the two service windows in minutes. Thank you for your understanding.
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26.6.2014 changes in the SAN infrastructure
Dear customers, 26.6.2014 in time between 22:00 – 04:00 27.6.2014 will occur as part of moving the datacenter to transfer two storage servers, disconnecting the circle, moving two SAN switches, upgrading LAN-SAN links to 10Gbps. It is therefore planned downtime of about 10 min of all services on Windows cluster (whole Windows shared hosting, VPS, VMS, APS and Eshopy). We suspend these services for about 10 minutes and then release them again (it will not restart them). Thank you for your understanding.
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Temporary limitation of customer support on phones
Dear customers, we apologize for the momentary availability of the telephone lines of our customer support, caused by the failure of local connectivity of our offices. We are currently connected via a replacement backup line. To restore full connectivity, we ask for understanding and patience when answering phone calls or using the email channel or chat from the customer centre. Thank you for your understanding.